Greetings!!! Walk-In Drive for Customer Service Representative - HCLTech Profile - International Semi -Voice, customer service for Supply chain management. HCL Tech Hiring for Semi-Process - 22nd & 23rd April 2024 Walk in directly. Designation: Customer Care Representative for Fresher's Any Grad/UG can apply (No Current Batch Regular Students / No Law Graduate) Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai - 600119. Work Location: Chennai, Sholinganallur, Shift: 3am to 1pm Two Way Cabs Available Performance Bonus: Yes Walk-in Date - 22nd & 23rd April 2024 Timing- 10.30am - 4pm Job Description - Customer Service Executive Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US & UK customers. Work Experience & Qualification criteria: Excellent communication skills - both verbal and written - with a professional telephone etiquette Helpful, empathetic, and enthusiastic about customer service Freshers Job Description Answer all inbound queries as per call flow procedure. Adherence to process to ensure high quality and customer service. Follow escalation procedures for issues uncontrollable at agent level First call resolution. Break schedule adherence. Involvement in motivational activities, implementing feedback given during monitoring sessions. Updating various logs like escalation log, complaint tracker etc. Ensuring data security - proprietary data of customers Contact Person : Dhivakar S HR Mail: [HIDDEN TEXT] Regards, HR - TAG | HCLTech www.hcl.com
