Associate, Client Services - Fresher / Internship If you are looking to gain exposure in the dynamic field of client services, this is an excellent opportunity for you. As a Client Services Associate at CACTUS, you will drive client acquisition, increase repeat business, and resolve client complaints. You will also drive process and systems enhancements based on market intelligence gathered through feedback from our client base. Your main objective is to ensure excellence in service experience for the client Responding to client queries and service quotation requests from our ROW client base Working with your team members to monitor and achieve the targets towards client conversion rate, influencing repeat customers, etc. Communicating effectively with clients to build strong working relationships, to understand each client's needs, and to provide service options/guidance for their unique requirements. Coordinating with various teams within the organization to ensure that our clients get the best possible service experience. Identifying market trends and providing inputs for website/service positioning improvements to the marketing team. Identifying areas of improvements in services/processes and systems. Contributing to the market growth by influencing necessary and relevant changes. Undertaking additional tasks/projects/initiatives that contribute to the team/organization/market growth. Desired Candidate Profile Graduate or postgraduate degree Excellent written English skills Excellent multitasking skills Ability to adapt to changing business requirements Location: Andheri, Mumbai Selection process: The selection process requires you to take a test followed by two or more rounds of interview. To apply, you can send in your resume to Siddhita Sankholkar at [HIDDEN TEXT] or call on +9122 67148888
