NTT DATA North America - Noida, Uttar Pradesh
Monitors inbound/outbound traffic and ensures efficient distribution based on staff availability. Provides hourly, daily, and weekly service level and performance reporting (including queue statistics) for call centers. Provides daily and w...
May 4
NTT DATA North America - Noida, Uttar Pradesh
Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies negative trends in incom...
May 5
NTT Data - Noida, Uttar Pradesh
Informs management of Queue trends and service level issues. Develops and maintains accurate schedules for various call center lines of business to ensure best staffing coverage for call arrival patterns. Identifies negative trends in incom...
May 3
Helpdesk Senior Representative
NTT Data - Noida, Uttar Pradesh
a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Provides L1 technical guidance in... and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates...
May 14
Helpdesk Senior Representative
NTT Data - Noida, Uttar Pradesh
a Helpdesk Senior Representative to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Provides L1 technical guidance in... and email. Activities include recognition, research, isolation, resolution, and follow-up steps. -typically, the Analyst level participates...
May 10