After Sales & Customer Support

Refining Skills Academy

  • Chennai, Tamil Nadu
  • Rs. 3,00,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Job Description for After Sales & Customer Support at Meras PluginsCompany: Meras PluginsLocation: ChennaiExperience: 1-2 yearsCTC: 2.4 to 3 LPAGender Preference: MaleResponsibilities:
  • Excellent communication skills to interact effectively with customers.
  • Graduate with knowledge in electrical engineering preferred.
  • Installation and commissioning of EV chargers, adhering to established SOPs.
  • Develop FAQs for customer service support to address common inquiries.
  • Conduct site inspections prior to installation to ensure suitability.
  • Identify and understand issues, coordinating with respective teams for prompt resolution.
  • Maintain customer CMS and product details accurately.
  • Generate installation reports for both AC & DC chargers.
  • Coordinate with the team to allocate resources for installation and service support.
  • Collaborate with teams for after-sales support nationwide, and explore partnerships for additional support services.
Requirements:
  • Strong communication skills, both verbal and written.
  • Graduation with knowledge in electrical engineering preferred.
  • Experience in installation and commissioning, particularly in the EV charging domain.
  • Ability to create effective FAQs for customer service support.
  • Proficient in site inspections and understanding technical issues.
  • Capability to maintain customer CMS and product details meticulously.
  • Skilled in coordinating teams and allocating resources efficiently.
  • Willingness to engage with teams nationwide for after-sales support and explore partnerships for service expansion.
Note: Preference will be given to male candidates.

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