Sr. Service Account Manager
Johnson Controls
- Hyderabad, Telangana Andhra Pradesh
- Permanent
- Full-time
(i) PSA and L&M Revenue, GM, GM%, PSA Backlog.(ii) Open WIP to monitor progress SDA is making with daily invoicing.(iii) Exception report (AP, AR, Conracts on hold, etc.)(iv) Monthly recovery report.Sales reports: L&M pipeline and quotation summary, On-time PSA renewal report.Customer Satisfaction reports: Days to Invoice, SSV on time, NPS.Labor management reports: Chargeable vs. Non-chargeable L&M hours.Labor management reports: T&E reports, SSV estimated vs. actual, SSV manpower.Monthly Service Review Meeting (led by SAM)Organizer: SAM (TBSM), 15th of each monthParticipants: HSO, SAM, SDM, SDA, TTL (Tech), TTL (Sales)Key Agenda Items:Review team safety incidents, audits completion and actions taken.Review PSA and L&M secured/revenue outlook vs. plan for the month and gap action plan.Review L&M pipeline targets and current state (Pipeline vs. Gap to plan).Review L&M Quote backlog.Review upcoming PSA renewals and renewal status.Review of new PSAs to be secured within next 3 months.Review any outstanding escalations (collections/ touchpoint visit/ SSV overdue/ people/ etc.)Review Customer Satisfaction results and touchpoint plans/outcomes from visits.Review of outstanding Warranty claims.Review of Teams' utilization (billable and non-billable hours).Intended Outcome:Development of monthly forecast along with:(i) Gap closure action items toward delivering plan/forecast.(ii) Identification of issues/risks and potential solutions to meet forecast.Customer visits determined and assigned.Action plan to meet Customer Satisfaction requirements.