JOB ROLE : . Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance. . Speed and efficiency of service given . Sales targets for banks and investment products. . Going beyond the professional need of the customer by providing other products. Enhancement of customer value . Cross-sale of asset products . Back-up to relationship managers holding HNI relationship . Customer acquisition through referrals JOB REQUIREMENT: . Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew . Thorough understanding of banking . Customer Retention Cost Efficiency Through Process
