Strategy and delivery management/Delivery Head/Hyderabad/Global Ops & Automation IT:0000K3E3

myGwork

  • Hyderabad, Telangana Secunderabad, Telangana
  • Permanent
  • Full-time
  • 21 days ago
This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community. Job Description Opening date 29-Apr-2024 Closing date 13-May-2024 Job description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Delivery Head The Technology Enabler Outcome Lead owns the Technology delivery solving generic problems among different customer journeys. The role manages technology solution design and take accountability for end-to-end technology outcome delivery ensuring that it is in line with strategic architect roadmap, tech strategy, agreed budgets, and serves as the key decision authority on technical solutions and dependencies. In this role, you will (Key responsibilities) Strategy and delivery management: Ensures alignment of the Technology roadmap and strategy with the agreed Outcome OKRs e.g organisation design, location strategy, process optimisation and technology governance. Is accountable for end-to-end technology outcome delivery, managing creation and deployment of technology solutions for customers. Tracks and communicates feasibility of delivery within Outcome Streams, supporting investment cases, hypothesis testing, and analysing demand from Outcome Streams. Assesses feasibility of existing solutions' replication and generate appropriate solution proposal, assess feasibility of delivery for proposed solutions and the readiness to build them to support prioritisation of backlog. Work with Head of Software Engineering, Architects, Product Transformation Leads and Platform Leads to drive the agenda of solution pattern evolvement and enabler roadmap development. Ensures delivery adheres to delivery standards including Solution Controls Frameworks and Business Transformation Frameworks. Defines key non-functional requirements for the solution to be developed. Team And Capacity Optimisation Leads teams (e.g., 60-100+ FTE) using agile methodologies, utilising a DevOps approach to ensure each digital product globally operates on a single code base and is delivered through teams operating a continuous integration and continuous delivery framework. Optimises capacity (working within fixed capacity) to better align to strategic Outcome intent and reduce operational bottlenecks. Governance And Financial Management Facilitates quarterly planning (e.g., QBR) and execute agreed objectives. Manages risks and dependencies, resolves or escalates impediments, and optimises flow of work through delivery teams. Owns the tracking of spend against budgets, ensuring budgets are adhered to, and managed in line with financial best practice. Owns the Outcome charges to recover incurred costs and ensure effective communication of Portfolio level financial information. Technology Performance Optimisation Drives high Technology service performance, resolving incidents in a timely fashion. Measures, track and improve customer focused operational KPIs (e.g., customer servicing time, NPS). Ensures appropriate global, reusable technologies and capabilities are leveraged for efficient technology delivery. Important Business Services (IBS) Tech Responsibilities The following responsibilities will be assumed by the Enabler Outcome Lead but can be delegated when required: Act as the single IT owner for the IBS and the primary contact point for the BSO (Business Service Owner). Accountable for ongoing maintenance of the IT Service Chain Maps to both the planned schedule (self-assessment) and trigger events. Accountable for TRR assessment execution and delivering the remediation roadmap, aligning investment options with agreed resilience posture. Governance and Committee Memberships Membership of Business Outcome Steam and Governance, GO&A ELT, GO&A People Forum

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