IT Technology Services Specialist
SAP
- Gurgaon, Haryana
- Permanent
- Full-time
- Analyse and implement SAP support methodology.
- Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
- Ability to Own, Lead, and coordinate operational tasks, escalations, and process improvements.
- Supports the operation of technical system landscapes.
- Deliver high quality and ensure stable operations.
- Identify top issues, define an action plan, and drive the resolution process.
- Supports customer satisfaction surveys & commercial change requests.
- Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partners involved in the accounts, to ensure customer success.
- Minimum 8+ years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience in Administration and Operations of SAP solutions.
- Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)
- Excellent customer focus/Networking/Relationship Building/Results-driven/Decision-making skills. - Strong background in SAP Solutions, SAP technology and products, and cloud technology - Ability to coordinate delivery and projects as a team lead in a heterogeneous environment
- Good knowledge of S/4HANA architectures and S/4HANA-related migration paths and tools - Solid understanding as well as experience in SAP HANA. - Experience in Technical Architecture/Implementation/Change Management - Deep experience in technical planning, implementation, and configuration - Expert across multiple SAP and non-SAP technologies.
- Experienced in working with cross-cultural and cross-functional teams or individuals.
- Excellent communication both Verbal and Written in English, German Language skill is a plus.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 391972 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.