Oracle provides the world's most complete, open, and coordinated business software and hardware systems, with more than 370,000 100 of the Fortune 100-representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is coordinated to work together as a single system. In addition, Oracle's open architecture and options gives our customers benefits from industry-leading products, including system availability, scalability, energy efficiency, performance, and total cost of ownershipAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and begin for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their proficiencies and in-depth knowledge of several products and/or platforms. Also, you should be highly authoritative in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are multifaceted and sophisticated applying independent judgment. May have project lead role. shown ability with Core products or consistent record with Applications products and have a technical degree or equivalent experience i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry OR (for Applications) validated professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle) Career Level - IC3
