Relationship Manager-Commercial Vehicle
IDFC FIRST Bank
- Odisha
- Permanent
- Full-time
- Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients.
- Establish close connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offerings.
- Empanelment of new Dealers, DSA and DST in the market.
- Generate new sales leads for Dealership business customers through referrals from existing clients & promotional activities.
- Cross Sell.
- Conduct policy training for internal team members.
- Proactively resolve customer queries.
- Aggregate knowledge of competitor products, best practices in the market.
- Responsible for tracking channels and team for quality sourcing and healthy portfolio. monitoring initial MOBs.
- Team recruitment & training them about various products/processes.
- Geographical scoping of potential markets.
- Managing relationship with DSA, DDSA and DSE.
- Aggregate knowledge of competitor products, best practices in the market and share the same to product team on timely basis.
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
- Recommend process changes in order to improve service efficiency and quality across the branch network.
- Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives.
- Hiring - Attract and retain best-in-class talent for key roles in their reporting structure.
- Performance Management - Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
- Enable teams to drive growth targets by providing necessary support.
- Training.