Job Title: Technical Support Executive Company: Patterwal DevOps Engineers Private Limited Location: Ludhiana About Us: Patterwal DevOps Engineers Private Limited was founded in 2017 to offer businesses affordable and quality software development solutions. We provide accelerated pace and skilled professional development services with a focus on satisfying our clients' software development needs. About the Role We are seeking a driven and technically proficient Technical Support Executive to join our growing team. In this role, you will be the primary point of contact for our customers, providing exceptional technical support, product demonstrations, and insightful feedback on software functionality and bugs. You will also be responsible for testing and ensuring the smooth operation of our software. Responsibilities Provide exceptional technical support to customers via phone, email, and chat, effectively troubleshooting and resolving a wide range of software issues. Conduct engaging and informative product demonstrations for potential and existing customers, highlighting key features and benefits. Identify, document, and report software bugs and functionality issues in a clear and concise manner. Participate in software testing cycles, providing valuable feedback to ensure a high-quality and user-friendly product. Maintain a deep understanding of the software's features and functionalities to effectively answer customer queries. Research and identify solutions to complex technical problems, leveraging knowledge base resources and collaborating with internal teams when necessary. Document solutions and procedures to ensure consistency and improve the knowledge base. Continuously learn about new software features and updates to stay ahead of customer inquiries. Maintain accurate records of all customer interactions. Exceed customer service expectations by providing prompt, courteous, and professional support. Qualifications Proven experience as a Technical Support Specialist or similar role (1+ years) Strong understanding of computer software and hardware principles. Excellent problem-solving and analytical skills. Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and manage multiple tasks effectively in a fast-paced environment. A keen eye for detail and a commitment to accuracy. Proficient in using a variety of software applications, including ticketing systems and knowledge base tools. Experience with software demonstrations and user testing a plus. A passion for technology and a strong desire to learn. Benefits Competitive salary and benefits package. Opportunity to work in a fast-paced and dynamic environment. Be part of a growing and innovative team. Gain valuable experience in the software industry. Make a real impact on customer satisfaction. * We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.