Workplace Service Delivery Senior Analyst - Financial Services
Accenture
- Bangalore, Karnataka
- Permanent
- Full-time
- Prepare, monitor, and validate Purchase Orders for accurate and timely payment processing.
- Audit invoices and its supporting documents for accurate and timely payment processing and project cost charging.
- Validate transaction details, review requirements completion/adherence before endorsing them to vendors. Follow-up for Invoice submission & Accrual/Re-accrual tracking.
- Identify vendor invoice submission issues/challenges, co-ordinate with vendor to resolve disputes, handle the case end to end
- Liase between internal Business stakeholders & vendors to confirm service & follow up with vendor for invoice submission on a regular basis
- Track invoice submission, co-ordinate with various internal business stakeholders for approvals & follow up until disbursement, ensuring accurate documentation and strict adherence to timelines.
- Track transactions completion, prepare and validate reports such as but not limited to accrual, reconciliation, delinquent payments, salary deduction and manual payment.
- Respond to customer and/or vendor billing inquiries, liaise between stakeholders to resolve disputes and chase vendor/requestor/approver for accurate and timely payment processing and expense charging.
- Experience working in workplace related tools or process is an added advantage.
- Demonstrated, well-developed verbal and written communication skills; Customer-oriented; seeks solutions that will provide value to end-user
- Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
- Document transactions according to established process documentation and/or as required based on business requirement. Enhance and improve operational workflow and performance.
- Validate and process transactions based on various sources, such as but not limited to, service request tickets, trackers/tools, invoices, transaction receipts or documentation.
- Resolve discrepancies and/or disputes according to established processes and policies.
- Track, monitor and complete transactions from request to payment.
- Raise or escalate transactions that are inaccurate and/or aging.
- Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc.
- Actively participate in all process improvements stages: conceptualization, implementation and continuous process improvements.
- Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
- Learns new applications, technologies, and skills through intensive hands-on experience.
- Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis.
- Graduate in commerce or finance or equivalent. 5-7 years’ finance experience working in workplace related tools or process, finance, procurement , payables/receivables domain
- Good Vendor co-ordination & management skills required
- Possess excellent communication skills, both written and verbal
- Convincing/negotiation skills
- Maintain a focus on Customer service.
- MS Excel skills