EVITAMIN - Business Associate - Customer Service - eCommerce Vertical (1-10 yrs) MP/Pune (After-Sales/Customer Service)
E-Vitamin
Pune, Maharashtra
Permanent
Full-time
1 month ago
E-Commerce Business Associate Job Description :We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience. Job Objectives :To retain long-term consumer relationships- Coordinate with the E-Commerce Manager in planning promotional offers and product discounts - Organize e-commerce activities Roles & Responsibilities : - Managing Online Portals of the clients - Manage online e-commerce accounts of clients - Respond to customer web inquiries regarding online merchandise or service orders - Assists customers with product selection, answer basic questions and suggest various product options that are available. - Understanding client problems - Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue - Take accountability and responsibility for the work assigned Competencies Required - Excellent written and verbal communication skills - Proficiency in MS Office and relevant software - Excellent organizational and time management skills - Ability to work collaboratively with other departments- Handle multiple projects/assignments at the same time- Build client relations Preferred Education : Any Graduate or Post Graduate (BE/BBA/MBA) Work Location & Job Type :You'll be required to work full-time from our head office in Indore (ref:updazz.com)