Corporate Retail Coach

Estée Lauder

Mumbai, Maharashtra
Permanent
Full-time

21 days ago

Job Description:Key Performance Areas and Description1. Execution of Store Education Programs:· Lead customized Education execution including virtual training and store coaching at every level, across retail SMC (including SSB) channels and for all brands· To have strong understanding of each Brand’s DNA to drive brilliant brand Education execution through virtual coaching· To attend Educator’s training programs in order to understand and support brand sales strategy and objectives; and follow-up with store coaching at all Point-of-Sale doors, to maximize Education programs· Coach and motivate store teams to develop their competencies by leading by example in selling skills, make up, skin care, hair care and fragrance knowledge – teach by example· Drive store coaching, via a planned monthly Education Calendar, shared with the Education Lead, that complement the business objectives· Utilize specific Education tools, post the Education programs, that meets individual brand and channel needs· Support District Managers and Retail team in solving specific store Education problems related to a BA’s individual coaching needs· Keeping up to date with developments in training by reading; attending Education Seminars and courses when necessary· Provide feedback on POS Education progress and field needs as part of the Education meetings via a coaching store visit form shared with Education Lead· Customer Complaints – Consumer Complaint – To handle consumer complaint escalation within 48hrs and turnaround, when needed1. Digital Education:· Virtual induction sessions for new joiners to be conducted twice a month – 7 days each batch· Implement eLearning to ensure education of products, new innovation with learning and engage teams.· Be a Brand Expert internal influencer who can create social media momentum, following and sales· Weekly meetings with the Education Lead. (Update weekly Education programs, share best practices, also share education related issues if any)· Conduct virtual store visits to develop team’s productivity and identify opportunities for further growth.· Supporting with the makeup round assessment and feedback for ELC BAs hiring1. Admin· Work on own monthly roster covering top doors and concern doors· Education Calendar to be filled in 2 months in advance with induction dates· Under Line-Manager’s surveillance - Manage budget in relation to Education programs by planning Education schedules, maintain travel and expense report, field Education budget and Education material inventory
QualificationsMinimum Years of Experience: Graduate/ Post Graduate Degree
Job: Retail - Store
Primary Location: IN-MH-Mumbai
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2315188

Estée Lauder

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