Senior Director - Product Management
Freshworks
- Bangalore, Karnataka
- Permanent
- Full-time
- Drive long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers
- Innovate and demonstrate Thought Leadership by thinking big and driving new product ideas
- Drive requirements definition, customer experience design, product roadmap and prioritization
- Define and own the business metrics and OKRs for the product including Product led growth, customer satisfaction and new business and expansion growth
- Ability to translate complex processes into technical requirements while also managing delivery and operations
- Work with the customers to prioritize problems or themes to reach the outcomes
- Work with both UX and Development to understand design or technology implications in solution ideas
- Build, grow and mentor a world-class team of Product managers
- effectively communicate and execute the product roadmap that delivers against the vision and communicate product launches and timelines to key internal and customer stakeholders
- 18+ years of product management and software / IT engineering industry experience
- 6+ years of direct people management experience
- 5+ years of experience of working in SaaS (software as a service) industry
- Experience communicating with technical and non-technical stakeholders at all levels across the business
- Bachelor's degree in computer science, engineering or a related discipline
- Proven record of building, managing and sustaining product organizations
- Having a Masters in Business Administration is an added advantage
- Must have the ability to influence people at the business unit level
- Must have the ability to understand the technical and non-technical aspects of product development
- Experience developing technology solutions in a fast-paced environment
- Excellent problem-solving skills
- Excellent verbal and written communication skills