Data Operations Lead

• India - Mahārāshtra - Mumbai

• India - Mahārāshtra - Mumbai

• In-depth knowledge of at least one of the core technologies - Database, data lake, Middleware, and ERP.
• Some of the key technologies include but are not limited to Oracle, MS SQL, NexGen databases such as MySQL, Cassandra, NO SQL, MariaDB, Tibco, Open-Source technologies, WebSphere, etc.
• Ability to lead and manage the team for monitoring and Schedule Jobs, reporting errors, User Access management, and escalations.
• Ability to define, refine, and manage SOPs for day-to-day operations.
• Ability to work with business owners for service continuity including break-fix, and disaster recovery activities.
• Led and manage team to support activities for new site rollout, upgrades, and updates on a need basis.
• Shift Operations Management
• Ability to track, manage and comply with KPIs, Obligations, and SLAs
• Good analytical and problem-solving skills.
• Create, review, and validate the training contents, and deliver new resources, and new technologies.
• Collaborate and be part of periodic various IT Audits as directed by the client.
• Knowledge of data analytics, data compliance, and integration technologies would be an added advantage.

• Ability to lead and drive for results and client C-SAT is met.
• Ability to lead large and cross-collaboration, matrix teams.
• Independently work and engage customers directly.
• Mentoring and coaching skills
• Operational Budgeting and cost management
• Staffing and resourcing
• Partner relationships for staffing

• Education: A bachelor's degree or equivalent is preferred.
• Experience: 10-12 years of working experience; 5-7 Years of customer services
• Excellent command over verbal & written English Language
• Experience with ticketing tools
• Skilled in Excel
• Persistent, detail-oriented, able to multitask

• India - Mahārāshtra - Mumbai

• India - Mahārāshtra - Mumbai

• India

• India - Mahārāshtra

• India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai

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