Operations Manager - Sales Processing
Antal International
- Indore, Madhya Pradesh
- Permanent
- Full-time
- Title / Designation: Operations Manager
- Reporting Manager: Senior Operations Manager
- Location: Indore, Madhya Pradesh
- Work Mode: Work from Office
- Developing and implementing strategies to optimize processes, improve efficiency, and achieve business objectives.
- Overseeing teams to ensure they meet performance targets, adhere to company policies, and deliver high-quality service.
- Tracking key performance indicators (KPIs), analysing performance data, identifying areas for improvement, and implementing corrective actions as necessary.
- Serving as the primary point of contact for clients, understanding their needs, addressing concerns, and ensuring client satisfaction.
- Establishing quality standards, implementing quality control measures, conducting regular audits and assessments, and providing feedback and coaching to improve performance.
- Identifying opportunities for process improvement, implementing best practices, and driving continuous improvement initiatives to enhance operational efficiency and effectiveness.
- Minimum of 7 years of experience in International BPO, with a span of control of minimum of 80+ FTEs.
- Operational knowledge in areas such as sales processing, offshore sales, upskilling, people management, delivery, SLA, quality, revenue, billing, attrition, shrinkage, and experience in different LOBs (Banking, Fintech, Customer Service, Content moderation).
- Comfortable with 24x7 shifts.
- Discussion with Director of Operations
- Discussion with Senior Director of Operations
- Discussion with Country Head