Web Application Security Analyst
Fastly
- Denver, CO
- $102,780-128,475 per year
- Permanent
- Full-time
- Provide an outstanding response to customer security issues and support
- Provide an excellent customer experience
- Analyze web traffic and identify suspicious activity
- Triaging and responding to incoming tickets and proactively detected alerts
- Write, contribute to, and review security reports
- Manage security configurations for our customers
- New alert creations
- New attack mitigations
- Modification of existing controls
- Respond to tickets and alerts in accordance with established Service Level Agreements (SLAs)
- Contribute to the processes and policies that scale our organization as we grow
- This role has a Friday to Tuesday working week, 9am to 6pm and is based from our Denver Office.
- Strong interest in infosec and application security
- Working knowledge of core internet technologies like DNS, HTTP & TLS
- An understanding of the OSI model and are able to explain potential exploit methods at each layer
- Experience in any IT or security operations, technical support, or research related role
- Scripting ability in a popular coding languages
- Desire to contribute to the processes and policies that scale our organization as we grow
- Assist with the maintenance of existing runbooks and identifying when a new one should be created
- Desire to work and learn on one's own initiative but in a supportive team environment
- Experience troubleshooting WAF products
- Fluency in English (both spoken and written) required and you know how to adapt content for different audiences
- Connecting with clients to address concerns or escalations; track and drive to closure any issues that impact the service and its value to clients
- Focused on delivering exceptional customer experiences