Technical Support Executive: 2 Profiles Shift Timings: 7:30 PM to 4:30 AM IST (9:00 AM to 6:00PM EST) Skill Sets Required Excellent written and verbal communication skills in English. Should be detail-oriented, responsive and take end-to-end ownership. Good research and analytical skills. Able to understand client request. Computer/internet savvy. Should be well-versed with HubSpot. Basic knowledge of Microsoft Office Preferably from an international voice process (Technical support Mandatory). Minimum experience 6 months to 1 year Education Diploma + 1-year Experience Or B.E. (Fresher or experienced)- Mechanical, Chemical, Civil Automobile, EXTC, Electrical Job Responsibilities Set-up new accounts in Convirza and activate call-tracking campaigns. Add information to the Call Tracking Master Log spreadsheet on the Google Drive Log the Call Tracking Number and Activation Date in TGRAMS Notes field. Conduct test-calls on newly activated tracking numbers and those updated with new routing numbers. Inform all relevant teams via email about new call tracking activations. Make necessary edits, such as updating target numbers, names, and recording indications. Deactivate tracking numbers when they are no longer an advertiser, or upon Change Order request.