Senior Associate, Solutions Operations Panel Fieldwork (Online Survey)
Gerson Lehrman Group
- Gurgaon, Haryana
- Permanent
- Full-time
- Sends updates twice daily per project. Understands survey needs and communicates them effectively to Project Managers & 3rd
- Effectively manages to client's schedule. Identifies opportunities to upsell N where applicable.
- Stringent management of external 3rd party panel assets: holding them accountable to N, timing and deliverable quality standards for client bids and delivery. Provide quota updates to 3rd Parties as required.
- Collaborating with Quality Review, Project Managers, and Compliance Teams to ensure that only authentic, accurately targeted, and quality sample is collected for all projects
- Clear understanding of GLG's value proposition and of which Network Members (NM) segments are the right fit for the project. Careful selection and review of Feasibility team's sample pull before sample is invited.
- Helps to track and monitor performance of pre-defined & key GLG NM segments.
- Ownership of the NM Surveys experience. Invites are sent with discretion and with proper & consistent incentives.
- Maintain healthy survey rate metrics: including qualified, completion and failed rates.
- Timely field management of NM surveys & of panel partner sample.
- Partners with the Project Manager on successful and timely completion of client surveys.
- Is an ambassador for Panel. Can flourish in a pioneer role as we build this new Fieldwork team.
- Bachelor's Degree
- 1-3 years of respondent project management experience at a Market Research firm or similar experience in other industry vertical
- Experience coordinating/collecting and tracking bid, project, and performance-metrics data
- Strong communication and interpersonal skills
- Experience managing external vendor relationships and individual projects a plus
- Experience in a pioneer role or in standing up a new team a plus.