AVP - Customer Success (Conversational Messaging)

• Drive sustained business growth and profitability by maximizing customer value and analyzing customer data to enhance their experience.
• Directly responsible for the growth of the business by scaling traffic, product and services adoption.
• Provide guidance on purchasing decisions and facilitate the onboarding of new services and products.
• Responsible for conveying customer trends and behaviour to the sales, marketing, and product teams.
• Conduct product demonstrations for clients and actively contribute to relationship-building efforts.
• Implement new programs aimed at increasing revenue potential and reducing churn rates.
• Address customer problems promptly and ensure their satisfaction throughout their engagement with us.
• Set clear client retention objectives and establish milestones for both clients and employees to achieve.
• Assist customers in setting up and navigating programs or software, emphasizing the value of our products and services.
• Monitor and address customer complaints and concerns to continuously improve their overall experience.

• Graduate degree in engineering, computer science or a related field.
• Postgraduate degree in business management.

• 13+ years of experience in business development and solutions in tech products
• Of total experience, minimum 5 years in leading Customer success profile of tech product.

• Proficiency in leveraging brand image and enhancing value through exceptional customer experiences.
• Outstanding communication skills with a talent for nurturing positive business relationships.
• Technical aptitude relevant to the product or service being offered.
• Strong sense of accountability and organizational skills.
• Experience in managing diverse teams and providing training aligned with company standards.

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you'll be reaching for the opportunities that match where you want to take your career. It's closer than you think.
• It's time to chase the answers, chase the challenges and chase the dream.

Sinch