Operations Analyst - Global Payments
Sleek
- India
- Permanent
- Full-time
- Support ongoing operations to manage & enhance Sleek's FinTech Product “The Sleek Business Account (SBA)”
- Assist the FinTech Lead in ongoing Project Management with Compliance/Operations/Product & Tech teams to ensure customer centricity; maintain internal project management tools (RAID logs etc)
- Own & document product requirements for ongoing enhancements & track their delivery with Product/Tech Teams
- Track customer feedback/ issues & manage triage with Product/Tech & FinTech partners
- Perform market research to ensure SBA's competitiveness in Singapore
- Own weekly reporting on customer onboarded, transactions, revenues & MAU's
- Support reconciliation & transactional operations
- Support FinTech Lead on running quarterly Voice of Customer (VoC) panels to achieve user growth
- Bachelor's Degree in Banking/Finance/Engineering or similar
- At least 3 years of relevant experience in Banking/Financial Services/FinTech or Consulting Space
- Knowledge of B2B payments/ FinTech industry/ Financial operation is an added advantage
- Excellent interpersonal & communication skills
- Existing Financial operations experience (reconciliation, data analyst)
- Existing Project Management or Agile experience (requirements documentation, sprint cadence)
- Detail oriented; able to quickly analyze large volumes of data via Excel/Google Sheets and present analysis in a coherent manner
- Able to commence immediately/ within short notice period