Customer Service Manager

Jio

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 27 days ago
Function/Business Area :Sales and Distribution * Location :Bangalore * Job Responsibilities :1) Handhold Account at Post Delivery Phase
2)Service review with Accounts
3)Drive Self care with Accounts
4)MACD fulfilment and doc. compliance
5)Influencers and VIP service
6)Complaint, escalation and dispute resolution with A/c
7)Revenue collection from the account * Education Requirement :Graduate /Post-graduate/ MBA (tier II) * Experience Requirement :10 - 14 years * Skills & Competencies :1)Problem solving and analytical ability
2)know how of customer expectations, customer application ecosystem &
management
3)Excellent verbal communication and listening skills
4)Ownership mind and solution approach
5)Senior staff interaction/ Influencing ability

Jio