Job OverviewYou will be an experienced AV/VC Event Coordinator with excellent event coordination, request administration, and customer service skills. You will provide first line client support and will be the initial contact for telephone, email and direct requests from customers, provide consultation over video conference to end users. Arranging video conference booking and scheduling services, assist in conference setup and troubleshooting.The ideal candidate will have a track record of coordinating successful events and having excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.How You Will Make An ImpactGeneral DutiesSupport client event coordination requests in the Americas (AMER) and Europe (EMEA) hoursParticipate in regular weekly meetings to discuss upcoming events and their requirementsFollow all client required policies, standards or safety guidelinesCommunicate any foreseeable problems to Event Service Operations Program Manager at the earliest opportunityManage high-volume request intake and feedback systemsInput customer service support requests and manage them to completionUtilize client provided tools and systems to successfully complete team tasksEvent CoordinationLiaison with cross-functional teams and internal users regarding the exact audio-visual requirements for eventsPlan effective support for non-standard requestsMaintain team SLAs for event coordination and response timesOversee planning and execution of events from large events to small user groupsUse chat, voice, and video communication systems to coordinate event logisticsWhat You Will Need To SucceedEssential Skills and Experience:1-3 years of customer service experience.1-3 years of experience in handling high-volume ticketing systemsStrong verbal and written communication skillsProficiency with computers, CRM software, and strong typing skillsDemonstrated success in event coordination and project coordinationAbility to work independently and autonomouslyTime management and ability to work under pressure with a high sense of urgencyMust demonstrate a positive and professional behavior towards clients and colleagues at all timesBe passionate about the job and tasks at hand and be self-motivated and energeticExcellent understanding of signal flow in both audio and video installationsMust have excellent problem solving and troubleshooting skills with the ability and to provide advanced troubleshooting on any devicePreferred QualificationsBachelor's degree from an accredited institution or 3+ years of relevant work experience in event coordinationA career path that demonstrates increasing levels of responsibility and proven success delivering measurable resultsSkilled negotiator with proven experience finding creative ways to do more with lessExperience working in a fast-paced and highly cross-functional organizationProficiency with any helpdesk support ticket management softwareProficiency in Google Apps (Docs, Sheets, Slides and Cal)Working knowledge of Google suite applications (Gmail, Docs, Calendar).IT knowledge of Android, iOS, Mac, Windows, and Linux operating systemsFamiliarity with audio and visual technologies such as recordings, cameras, microphones, and presentation software
