Assistant Manager
MetLife
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Responsible for the working on LOB level data and present it effectively
- Should be able to do multi-tasking
- Should have analytical mindset to ensure that there are enhancements done to the data set
- Work closely with Customer and team to achieve all the expectation
- Handle all the MIS related Customer and Management level reporting
- Attend conference calls related to Absence set-up issues/topics and provide consultation relative to resolution and next steps
- Good understanding of performance attributes i.e TAT, Quality, productivity, efficiency and effectiveness
- Support internal/external projects for the building of business requirements, design input
- Identify, solution and implement process and system improvements through continuous business and procedural analysis
- Extract existing data to calculate/format into presentable reports, charts and graphs. Add insight/draw inferences from raw data. Identify data anomalies, critically analyze and propose corrections
- Based on the weekly/monthly statistical analysis (Pareto, Histogram, Scatter Plot, Box Plot, Bubble Graphs, Bar, Line, Pie & Control charts) prepared on the above mentioned key metrics
- Performs other duties as assigned or required.
- Manager/SM/SDL for the purpose of training, reporting performance, escalation handling, clarifying concerns, and seeking feedback and support External Contacts
- Cross – Functional
- Ability to comprehend requirements and conceptualize data analysis and visualization
- Strong data analysis and superior problem-solving skills
- Strong PC Application Skills (MS Office, including PowerPoint and Advanced Excel) and Using Excel Productively
- Strong VBA and macro development skills
- Working knowledge of Power Query
- Proficient in Data & Business Analysis and Ability to break complex data and evaluation insights clearly and concisely
- Ability to communicate effectively both orally and in writing with various levels, including understanding, documenting complex ideas and requirements into actionable steps
- Must be flexible to mirror / overlap US Daytime work hours
- Power BI and Power query will have additional advantage
- Excellent communication skills - both written and oral with the ability to explain complex subject matter to both technical and non-technical audiences so that issues are understood quickly and stakeholders are suitably engaged.
- Ability to drive continuous process improvement including the development of new processes and systems
- Experience with a change culture and fast paced developments.
- Self-starter & self-motivated, well organized and flexible with a sense of urgency approach
- Used to a fast pace of working and willing to commit to long working hours to achieve project deadlines when required
- Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment
- Self-disciplined, Self-Initiating and result oriented
- Ability to work with multiple stakeholders across
- Ability to proactively escalate issues when required
- High energy and resilience level
- Bachelor’s degree in related field or equivalent experience
- 2-3 years relevant workplace experience in all work products
- Proficiency with software such as MS Office, MS Outlook, MS Project
- Strong computer skills, including proficiency with Excel identifying and understanding differences and similarities within multiple large data sets and software applications