Process Associate

Genpact

Gurgaon, Haryana
Permanent
Full-time

1 month ago

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Process Associate, Order to Cash – Cash Applications!
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer.
Responsibilities

Initiate auto interface of bank file
Handle Auto and Manual payments (EFT, Wire, Lockbox, Cheques and BOE)
Handling group mailbox -remittance index and queries
Download remittances through customer portals.
Booking of Incoming Payments and allocating them to the invoices.
Handle deductions/residuals
Co-ordinate with collections and deduction teams for resolutions
Handling Direct debit process
Handling of Credit note payments.
Investigate and apply unapplied and unidentified cash.
Handling of Refund process- co-ordinate with Finance and AP team for approval and refund initiation.
Perform auto and manual matching of debits and credits.
Archiving supporting documents for the payments applied and manual clearings.
Reporting periodical/on the spot regarding the activity process indicators
Support in scope process related ad hoc requests from Business group and local units.
Provide required monthly reports as per SOW.
SOP (Standard Operating Procedures) creation and updating.
Deliver the required data for audit purposes.
Ensure Key Metric’s are met, and service is delivered to end users as expected.
Daily usage of client’s tools for the assigned activities.

Qualifications we seek in you!
Minimum Qualifications

University graduate
Prior work experience.
System proficiency in MS Office Tools especially MS excel.
Good communication skills, ability to cooperate with external and internal customers.
Customer service orientation
Ability to work effectively under pressure.
Problem solving and decision-making ability.
Strong analytical skills and attention to detail

Preferred Qualifications / Skills

Ability to work with various IT applications (SAP, PEGA, HRC, reporting tools, etc.)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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