Team Manager, Escalated Care Specialists (Tier 2)
Electronic Arts
- Hyderabad, Telangana
- Permanent
- Full-time
- Manage a team that provides specialized care and support to our fans, and internal teams
- Provide leadership, coaching, and feedback to your team members to meet KPIs, goals, and objectives
- Identify strengths and opportunities for advisors on your team and facilitate career development regularly through coaching and 1:1 meetings
- Establish a collaborative, inclusive, and positive working environment through open communication, a positive approach, and intentional collaboration.
- Dig into your team's results and deliver action-focused insights and analysis to your manager
- Continuously look for solutions to improve current processes and systems
- Minimum of 5 years experience in the contact center business
- Experience securing and deploying resources effectively and efficiently
- Effective communication skills, both written and verbal
- Team-oriented operating style
- Success in leading transformational change in a diverse operating environment
- Creative problem solver
- Attention to detail