Executive/Senior Executive - Customer Support (0-5 yrs) Mumbai (After-Sales/Customer Service)
Ergode IT Services pvt. ltd.
Mumbai, Maharashtra
Permanent
Full-time
12 days ago
Executive/Senior ExecutiveKey Responsibilities : 1. Assist Buyers with Order Status :- Retrieve and update order information accurately and efficiently. - Provide buyers with real-time updates on their order status, including tracking information, shipment details, and estimated delivery times. - Resolve any issues related to order tracking, delivery delays, or missing items by coordinating with the appropriate teams.2. Attend Incoming Calls : - Answer incoming calls in a timely and professional manner. - Listen actively to buyer concerns and inquiries and provide appropriate solutions or escalate to the relevant department, if necessary. - Maintain a friendly and customer-centric approach while handling calls.3. Resolve Buyer Queries : - Respond promptly to buyer inquiries via email, call, and chat channels. - Provide accurate and helpful information to address buyer concerns, product inquiries, and service-related issues. - Demonstrate empathy, patience, and professionalism while addressing buyer concerns.4. Handle Return Cases : - Process return requests efficiently and accurately. - Assist buyers in understanding the return process, including providing information on return policies, procedures, and any required documentation. - Coordinate with relevant departments to ensure smooth and timely return processing.5. Maintain Customer Service Standards : - Ensure adherence to established customer service standards and protocols. - Strive to exceed customer expectations by delivering exceptional service experiences. - Continuously develop product knowledge and stay updated on company policies and procedures.Qualification : Any Graduate / HSC passed with relevant experience (Min 6 months) (ref:updazz.com)