Sr. Assoc-Account Management

Sutherland

Chennai, Tamil Nadu
Temporary
Full-time

24 days ago

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.Job Description:1. Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
2. Track and report Service Level Agreement (SLA)
3. Acting as a backup to the Team lead as and when required
4. Perform Quality checks as per the agreed criteria
5. Participate in Quality and Continuous improvement initiatives
6.Create and publish Management Reports
7.Active participation in Learning & Developments
8.Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change 9. Month End Closer/Year End Closer activities to be performed based on the schedule
10.Coordinating with external clients and internal stakeholders via email to resolve the issuesQualifications:B.comAdditional Information:Our employees enjoy:

Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
Annual merit increase based on performance.
Paid Training whether onsite or in work at home.
Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
Excellent training and supervisory support - to help you feel comfortable servicing our customers.
Competitive Salary with attractive and attainable PBI structure.
Paid vacation and sick leave annually.
Exceptional Health and Life Insurance Plan
Lunch benefits and subsidy.
Onsite lunch concessionaire at reduced rates.
Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
Free On-site medical suite with nurse and medical doctor.
Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
Paid referral program
Career development & growth opportunities for advancement.
Excellent Reward and recognition programs.

Career PathWork at HomeShare this jobInterested in this job?Save JobCreate As AlertSimilar Opportunities:SCHEMA MARKUP ( This text will only show on the editor. )Our Commitment
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland

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