Technical Support Specialist I
Varite
- Mumbai, Maharashtra
- Contract
- Full-time
An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms.
The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000.Essential Job Functions:
- Escalated (level 2) technical support: Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Client Associates and infrastructure operational 24x7.
- Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.
- Asset Management:
- Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.
- Events & Symposiums:
- To ensure Client delivers world class events to our clients, liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Client’s client satisfaction.
- Projects:
- Work on additional project work when required.
- Active Management of Service Request, Incident, and Activities:
- Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement.
- Participate in development, implementation, and improvement of support policies, process and best practices Participate in proactively supporting associates e.g. Support Lounge, training, tech orientations etc. Instills and drives customer satisfaction including continuous improvements.
- Expected Results Successful delivery of IT services within defined SLA’s to associates in support of the operation of Client’s business.
- Service levels are adhered to and department goals are followed.
- Accurate technical documentation, policies, and processes are updated Relationships:
- Internal/External Internal: All internal associates within Client globally, working very closely with all technology groups & REWP External: Contractors, Vendors, Clients - onsite client meetings and at Events and Executive Briefings
- Bachelor’s Degree preferred or equivalent professional qualification 2+ years client service experience.
- 2-4 years experience in an entry level technical support role.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.