Collections Analyst
- Mumbai, Maharashtra
- Permanent
- Full-time
- Perform collections analytics using various collections productivity matrices
- Support in running in house digital campaigns
- Support in maintaining relations with collections agencies
- Agency performance management - performance reporting, QA and training of agencies/ callers
- Maintain relations with collection agencies by monitoring and communicating their KPIs regularly
- Maintain and update collections SOPs on a time to time basis
- Initiating and implementation of collection strategies to improve overall productivity
- 1+ years of experience in collections
- Deep understanding of excel and data analysis
- Good communicator and a team player
- Good presentation skills
- Passionate about improving processes and taking initiatives
- Experience with Fintech
- SQL knowledge
- Mission-driven and fast-paced, entrepreneurial environment
- Competitive salary and equity package
- A collaborative and flat company culture
- Comprehensive private health insurance
- Generous vacation policy
- Flexible working hours
- Team meals and social events (virtual for now!)