Technical Support Executive
Vodex.ai
- Bangalore, Karnataka
- Rs. 3,00,000-4,20,000 per year
- Permanent
- Full-time
- Provide technical support to customers via phone, email, chat, and other communication channels.
- Should have basic knowledge of Python, Javascript and GCP.
- Troubleshoot, diagnose, and resolve technical issues related to software and network connectivity.
- Assist customers with product setup, installation, and usage.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Follow up with customers to ensure complete resolution and satisfaction.
- Collaborate with other teams, such as engineering and product management, to resolve complex issues and provide feedback.
- Escalate issues to higher-level support teams or product specialists as needed.
- Stay updated on company products, services, and industry trends to provide informed support to customers.
- Contribute to the development and improvement of support materials, including FAQs and user guides.
- Participate in training sessions and workshops to enhance technical and customer service skills.
- Handle multiple support requests efficiently while maintaining high-quality service.
- Adhere to company policies and procedures in all customer interactions.
- High school diploma or equivalent; additional education or certifications in a technical field is preferred.
- Previous experience in a technical support or customer service role.
- Strong technical knowledge, particularly in software and networking.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional in stressful situations.
- Familiarity with support ticketing systems and CRM software.
- Time management and multitasking skills.
- Flexibility to work varying shifts, including evenings, weekends, and holidays if needed.