Senior Associate

Genpact

Gurgaon, Haryana
Permanent
Full-time

1 month ago

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Fraud Senior Analyst!
In this role, you will be responsible for investigating suspicious activity and behavior that could pose a risk to client’s customers.
Responsibilities· Thorough research of account for identification of red flags and taking appropriate steps as per set protocols.
· Communicate with other departments regarding the case as per procedures laid down via email.
· Accurately annotate each case investigation to banking tools in order to correctly capture the details of the case.
· Conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure.
· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
· Consistently achieve/exceed quality standards for investigations Agent is expected be up to date on latest fraud modus operandi that are currently trending in the market.
· Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
· Follow SOP and consistently achieve/exceed quality standards for investigations.
· Participate in ad hoc projects/assignments as necessary.
· Mentor new joiners with their doubts / clarifications.
· Perform quality evaluation of new hiresQualifications we seek in you!
Minimum qualifications

High School Graduate or Equivalent. Bachelor’s Degree (Preferred)
Experience in Fraud Detection / Backend Ops.
Experience in transaction analysis
Prior experience in Fraud Detection is preferred.

Preferred qualifications/Skills
· Adaptability to learn new processes, concepts and skills and an eye for detail.
· Keen attention to detail & risk identification.
· Good communication both written and verbal English skills.
· Ability to compose a grammatically correct, concise and accurate written response.
· Analytical & problem-solving skills.
· Basic knowledge of Banking Industry & Regulatory Environment.
· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
· Ability to maintain high levels of confidentiality and data security standards.
· Understanding of Microsoft Office, including Outlook, Word, and Excel. Knowledge of Fraud Detection tools would be an added advantage.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact

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