- Managing a team and assigning them work- Knowledge of organisation's product, services, and policies- Training and Development of team.- Managing team's roasters- Explain simply and clearly in response to customer understanding and acceptance.- Assist customers by demonstrating the use of goods and programs and answering any questions they may have- Must have knowledge of different CRM software.- Establishing and maintaining good rapport with customers by using positive language and anticipating their needs- Data analytics and providing insights to Marketing and Operational team (ref:updazz.com)