Senior Analyst - Quality Assurance (Customer Support)
Freshworks - Chennai, Tamil Nadu
. . Conduct regular quality assessments of customer support interactions, including but not limited to phone calls, emails, chats..., and social media interactions. . Analyze customer support data and metrics to identify trends, patterns, and areas...
May 14
Senior Analyst - Quality Assurance (Customer Support)
Freshworks - Chennai, Tamil Nadu
customer support data and metrics to identify trends, patterns, and areas for improvement in service quality ● Develop... and implement quality assurance processes and guidelines to ensure consistency and effectiveness in customer support operations...
May 10
Senior Analyst - Quality Assurance (Customer Support)
Freshworks - Chennai, Tamil Nadu
customer support data and metrics to identify trends, patterns, and areas for improvement in service quality ● Develop... and implement quality assurance processes and guidelines to ensure consistency and effectiveness in customer support operations...
May 10
Quality Analyst– Operational Excellence
DHL - Chennai, Tamil Nadu
: Quality Analyst- Operational Excellence Job Location: India - Chennai Business Area: GSC, DGFF Department: Operational... for overseeing quality management initiatives utilizing various quality tools prevalent in the market. Responsibilities include...
May 17
FE fundinfo - Chennai, Tamil Nadu - Rs. 6,50,000 per year
a consistent level of data quality and integrity is provided to our customers. Supported by our Customer Support team, the.... As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service...
June 1