Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionLocation: Lucknow, Uttar Pradesh, IndiaReporting to: Cluster HeadJob Description: Patient Journey Partner - Rare DiseaseTherapy areas to covered are Hematology & Neuroscience (Multiple Sclerosis, Spinal Muscular Atrophy)Key ResponsibilitiesEnd to end management of Top Therapy Area Expert relations and legitimate needs through right identification of challenges, belief, motivators.Complete understanding of account ecosystem, stakeholders, key influencers, decision makers and patient profiling to create account/customer/patient persona based solution through outside in approachContribute to the organization's understanding of the patient journey and customer buying process (treatment protocols/decision criteria etc) and motivators.Map the patient journey, understand the barriers of each disease specific leverage point, co-create patient centric solutions with the customer.Develop account relationships by understanding account vision, strategy and tactics and creating shared value partnership.Be the one point of contact for brand and therapy related query resolution of the HCPs.Improve adoption of Roche innovation by building conviction on Roche innovationAccountable for overall patient and business impact from the customer and actively contributes to the state P&L.Contribute to the commercial, medical and access initiatives as squad member.Responsible for the successful implementation of commercial contracts in the assigned accounts (non-Corporate Accounts).Establish relationships with customers, partners, stakeholders and other influencers in the account to build sustainable long-term partnership.To understand account specific hurdles to Roche Innovations & co create solutions with Stakeholders to develop relevant Value propositionsProvide account insights & inputs to the launch excellence team.Execute 30-60-90 days account plan w.r.t NPT, activity, secondary planning etc.Inspire hospital stakeholders by creating value propositions and ensuring faster New Product/SKU inclusion in the account.Projection, forecasting & inventory management of private accounts and share key insights with State team on account performance trendBehavioral CompetenciesExhibition of Roche Leadership Commitments and Roche Core ValuesPatient centricity in decision makingStrategic CommunicationStrong Collaboration and Networking skillsInspiring and InfluencingEligibility Criteria (Qualification and Experience)Relevant graduate delivery required, post-graduation preferredMore than 8 years’ experience with 4+ years in Patient Services or similar preferredStrong collaboration and networking skills, process orientation and alliance managementEnglish language knowledge, written and verbal is preferred, knowledge of local language is an advantageWillingness to relocateWho we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.
