Applications Support Analyst - Informatica & DSXI
Thomson Reuters
- Hyderabad, Telangana
- Permanent
- Full-time
In this opportunity as Application Support Analyst, you will:
- Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
- Partner with application development teams to deliver operational readiness for new applications and features.
- Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
- Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
- Responsible for monitoring and analyzing business operational and technical key metrics.
- Effectively articulate complex problems, concepts, and solutions to varied audiences.
- Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
- Participate in complex initiatives such as large-scale upgrades.
- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
- Ensure documentation, processes, and procedures are updated regularly.
- Participate in a continuous learning culture and a curiosity about emerging technologies.
- 3+ Years of experience in software development and/or technology infrastructure and operations.
- Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.
- Fluent in speaking and writing English.
- Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
- Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
- Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
- Proven track record of success participating in projects and initiatives even with ambiguous details provided.
- Strong customer service, problem solving, organizational and conflict management skills.
- Strong IT Service Management and standards experience.
- Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
- Proven ability to learn new technologies quickly.
- Hands-on experience with programming and scripting languages.
- Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
- ITIL Certification preferred.