Salary: 15000 - 24000 per month Location: Jayanagar, Bangalore, Karnataka Experience: 0 - 8 Years (freshers can apply) Job type: Full time Work From Office Interview Mode: Face to Face Desired candidate Profile Language: English and Hindi (Mandatory) Qualification: Any non-graduate / Graduate / Experienced Typing speed 20+ WPM is also mandatory Company Description Client is the Middle East's most reliable and successful online shopping platform, featuring an eclectic array of electronics, in-house collections, sports items, and retail. The site has built a reputation for quality services delivered to a wide customer base in UAE, Qatar, Saudi, and Oman. Personalized offers, customized goods, and a compelling value proposition make shopping with the portal is an incredible experience. The online platform has also expanded offerings beyond e-commerce to foray into sectors like digital payments and inventories, with its own logistics and in-house delivery system to assist customers at every step of online shopping. As a Customer Support Executive / BPO Executive specializing in social media, you will be responsible for engaging with potential customers who initiate inquiries through social media messaging. Your primary objective will be to initiate conversations, collect contact information, and subsequently make outbound calls to convert inquiries into successful sales. Responsibilities Inbound Chat Engagement: Respond promptly to customer inquiries received through social media messaging platforms. Initiate and maintain engaging conversations to understand customer needs and preferences. Contact Information Collection: Skillfully guide conversations to collect essential customer contact information. Ensure accuracy and completeness of customer details for effective follow-up. Outbound Sales Calls: Utilize collected contact information to make outbound calls and continue the sales conversation. Present product features, benefits, and address customer queries to drive conversions. Conversion Strategies: Develop effective strategies to transition chat interactions into successful sales calls. Tailor communication to align with customer interests and motivations. Customer Relationship Management: Build positive relationships with customers through personalized and attentive communication. Provide exceptional customer service to enhance the overall experience. Sales Targets: Meet or exceed weekly and monthly sales targets set for inquiries converted through social media chat. Continuously optimize conversion rates and contribute to achieving team goals. Adaptation to Trends: Stay informed about social media trends and customer behavior to refine chat engagement strategies. Adjust approaches based on evolving customer preferences and market dynamics. Typing Speed Requirement: Possess a typing speed of 20+ words per minute to ensure efficient and responsive chat interactions. Team Collaboration: Collaborate with team members to share insights and best practices. Participate in regular team meetings and training sessions to enhance performance.