JD - Product Support Engineer About Amagi: We are a next-generation media technology company that provides cloud broadcast and targeted advertising solutions to broadcast TV and streaming TV platforms. Amagi enables content owners to launch, distribute, and monetize live linear channels on Free Ad-supported Streaming TV and video services platforms. Amagi also offers 24x7 cloud-managed services bringing simplicity, advanced automation, and transparency to the entire broadcast operations. Overall, Amagi supports 700+ content brands, 800+ playout chains, and over 2100 channel deliveries on its platform in over 40 countries. Amagi has a presence in New York, Los Angeles, Toronto, London, Paris, Melbourne, Seoul, Singapore, and broadcast operations in New Delhi, and an innovation center in Bangalore. For more information: www.amagi.com The Product Support Engineer is responsible for debugging, tracking, and resolving all issues reported by customers or internal teams. They communicate with customers and provide timely updates on the status of reported issues through the service desk platform. They work in shifts and report to the shift supervisor. Job Responsibilities: Debug, understand, and reproduce the issue reported by the Customer Identify the standard operating process (SOP) to resolve the issue Coordinate with the reporter of the issue in getting relevant details that are needed for proper and quick resolution of the issue Strictly follow the defined standard operating process Give regular updates to the supervisor Keep the communication flowing with the customer during the lifetime of the reported issue Escalate to relevant people if the issue is unresolved within a defined time frame Requirements Skillset Required: Good working knowledge of the Linux environment and basic commands Hands-on experience with AWS / GCP and Kubernetes is mandatory Scripting knowledge in Python / Bash is preferred Knowledge of video and audio is an added advantage Excellent written and verbal communication skills (English and Hindi/any other Indian Language) Excellent problem-solving skills Good aptitude and attitude Must be able to understand a reported issue and explain it to other stakeholders Must be able to work in a complex, fast-paced, highly dynamic, and flexible environment, mostly team based and collaborative Work Location: Bengaluru Work Mode: In Office, 5 days a week. Shift: Rotational Shift