Customer Service

Hex Business Innovations

Faridabad, Haryana
Rs. 15,000 per month
Permanent
Full-time

2 months ago

Company OverviewHex Business Innovations is a leading technology solution provider for optimizing business operations, marketing, and sales for the MSME sector. Our goal is to establish Hex as a globally recognized technology brand that partners with SMEs in their growth by automating and innovating solutions to suit their needs. We pride ourselves on offering value-for-money solutions and best-in-class service to our clients.Job OverviewWe are seeking a Customer Service Representative to join our team at Hex Business Innovations. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and supporting their needs. This is a full-time position based in Faridabad, Haryana, India.Qualifications and Skills

Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work in a fast-paced environment and manage multiple tasks
Attention to detail and accuracy
Proficient in using CRM software and other customer support tools
Good typing and data entry skills
Ability to learn quickly and adapt to new technologies
Previous experience in customer service or a related field is a plus

Roles and Responsibilities

Handle customer inquiries and provide accurate information about our products and services
Assist customers with order placement, product inquiries, and troubleshooting
Resolve customer complaints and ensure customer satisfaction
Maintain a high level of professionalism and customer service when interacting with clients
Collaborate with other teams to address client needs and provide timely solutions
Keep records of customer interactions and transactions
Contribute to team goals and achieve individual targets
Adhere to company policies and procedures
Continuously update knowledge of company products, services, and procedures

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