Job Description (Posting). 1.3.1 Responsibilities Design and implement solutions based on Customer business requirements involving advanced networks (performance & management), VoIP, and converged and virtualized technologies. IT system/architecture requirements (including development of fault and performance management policies and automation rules) Support standard and custom product development initiatives and network management device and application certifications for Managed Services solutions and Customers Create and support delivery documentation. Automation: Diligent execution of automation tools to improve quality and productivity development of streamlined processes or new automation techniques Interface and interact with Customers on a regular basis. Participate and potentially lead innovation designs and implementation of new tools.1.3.2 Qualifications BS or BA in Engineering or Computer Science or equivalent work experience Solution-oriented, hands-on, technical design and engineering role with an emphasis on advanced networks, and convergence solutions. Data and IP Services (MPLS, VoIP, VPN, SDWAN, and virtualized services) Managed Network Services (LAN, WAN, WLAN, Managed IP PBX, WAN optimization, basic Security) Solution conceptualization, definition and development with a focus on revenue generation and assurance Ability to create and review technical documentation (Impact assessments, Design Documentation, Customer Network Requirements documentation, SOWs, SLAs, BOMs ) Strong knowledge of overall network technology hands-on experience and understanding of SDWAN, VNS, WAN, (W)LAN, Wireless, IPT, and Optimization services Requires knowledge of network management technologies, devices, and applications across multiple Third Party vendors such as Cisco, Juniper, Riverbed, Aruba, Versa, Viptela, Red Hat, etc. Current and valid industry certifications in one or more of the following: Cisco CCIE or equivalent Excellent Customer facing skills (oral and written), a passion for Customer satisfaction, and adherence to support service level agreements. Performs well under pressure to meet deadlines. Accepts responsibility, is self-motivated and accountable for achieving implementation and Customer satisfaction targets. Results-oriented, excellent ability to utilize and manage the organization s resources to achieve goals. Strong interpersonal abilities to facilitate extensive interactions across the organization and with multiple Customers. Strong commitment to accuracy and a high level of attention to detail Strong organizational and prioritization skills to manage multiple orders and Customers. Ability to work well in a fast-paced environment with multiple tasks. Self-starter, with strong sense of ownership and assertive follow-through (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. Qualification B-Tech Skill (Primary) Data Center-Network Data-Network Data
