Job description Customer service specialistCompany = PATTERNSJob Location = Chhani Jakat Naka, Vadodara, GujaratJob Title = Customer Service SpecialistDepartment = OperationsReports to = TL-CSSJob type= Full-time- PermanentShift Type = Night ShiftShift Time = 07:30 PM to 05:00 AM (IST) Shift time might change based on Business, Clients, or HOD needs.Work Days = 5 daysWeek off = 2 rotationalHours of work = 9 Hours 30 minutesBreak = 1 hour inclusive of work hoursIndividual Incentives = (Yes)Extra Hours = (Yes)Qualification = Graduation or Post Graduation (Preferred)Language = EnglishGender = Male & Female Both Can apply.Training = On the job Process related trainingJoining = Immediate PreferredTransportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility.Job Description Customer Service SpecialistThe role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients business like payroll handling, back-office work, selling masks, cosmetics content writing, etc.Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.RESPONSIBILITIESFollow communication Procedures, Guidelines, and Policies.Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets.Identify customer needs and helps customers use specific features to achieve satisfaction.Provide accurate, valid, and complete information by using the right methods/tools.Build sustainable relationships of trust through open and interactive communication.Handle complaints, provide appropriate solutions and alternatives within the time limits.Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator.Assist in training junior customer service specialists if need beGet cross-training and handle other projects/processes/updating products on websites simultaneously if required.Any other tasks the Immediate Supervisor may assign.Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position.SKILL SETSv Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations.v Computer & Internet Savvyv Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%)v Knowledge in customer complaint handlingv Focusedv Go-Getterv Fast Learnerv Information collection and management skillsWE OFFER:Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HODs decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period.Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplaceWork Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so!BENEFITSRewards & RecognitionCorporate Discounts For EmployeesEarned LeavesEmployee wellness programMediclaimIndividual Development PlansTeam OutingIN-HOUSE FACILITIESCafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate.Meal Facility- Tiffin @ a token amount of Rs 420 (PM)Indoor Game zoneHiring Company Details For PATTERNSPATTERNS have been in the Business of Outsourcing Services for 12 plus years. We are a dynamic IT solution provider of Graphic Designing services, Website Designing services, Software development services, Virtual assistance services, Data entry services, Recruitment outsourcing services, etc... worldwide.We are looking to expand our CSS Team & Therefore: we are looking for people who share our Energy & Enthusiasm for creating the best experience for our customers.Address: "Patterns", 47, Gujarat Industrial Estate, Old Chhani Rd, Vadodara - 390002