Associate National Project Officer (ICT)
UNESCO
- New Delhi
- Permanent
- Full-time
- Ensure accurate and efficient management of technological aspects related to course administration on FramerSpace (UNESCO MGIEP's in-house developed learning experience platform).
- Maintain certificate configurations, cohort configurations, and other technological administrative tasks for FramerSpace courses.
- Act as a focal point for communication between the FramerSpace support team and FramerSpace development team.
- Ensure timely resolution of technical issues and user support.
- Collaborate with program teams to understand course requirements and ensure effective integration of FramerSpace features.
- Track bugs and new feature requests from program teams, providing regular updates.
- Regularly monitor courses on FramerSpace and identify opportunities for improvement.
- Collaborate with course creators and moderators to integrate new technology affordances into FramerSpace courses.
- Ensure that the tutorials on FramerSpace know-hows are up-to-date.
- Coordinate and administer training programs for FramerSpace users, both within and outside UNESCO MGIEP.
- Provide guidance on the affordances and features of FramerSpace to FramerSpace users.
- Communicate with external software vendors responsible for developing and maintaining FramerSpace features.
- Coordinate the implementation of new features and ensure seamless integration.
- Ensure all software licenses within UNESCO MGIEP are up-to-date for optimal IT processes.
- Collaborate with relevant officers to manage software procurement and licensing.
- Competence and familiarity with digital learning design.
- Substantial experience in information and communication technology.
- Good knowledge of programme and project related to IT in Education.
- Excellent interpersonal and communication skills.
- Global teamwork experience and ability to work in multicultural environments.
- The ability to multi-task, deal with ambiguity, and cope with rapidly changing and pressurized circumstances
- Ph.D. in education, educational technology, information technology, or related discipline.
- Professional experience within an international environment/United Nations Agency and experience working in a multidisciplinary team will be an asset.
- Working knowledge of other UNESCO Official languages (Arabic, Chinese, French, Spanish, and Russian).