Executives

EXL Service

Kochi, Kerala
Permanent
Full-time

23 days ago

Job Description:Job DescriptionPosition Title, Responsibility LevelExecutiveFunctionHealthcareReports toTeam ManagerPermanent/ TemporaryPermanentSpan of ControlIndividual ContributorLocationKochi, IndiaBasic Function

Work Type - Back office
Case creation in ATV/MedCompass tool, basis the data received
Once the case is received, action to be taken as per SOP
Determine if case can be processed and/or to be routed to another queue

Essential Functions

Navigate through multiple system / applications for data gathering
Proficiency with computer skills (navigating multiple systems and keyboarding)
Understand the goals and standards to ensure that quality and productivity standards are met
Accurate and timely updating of the database
Meet the agreed upon KPIs as per the operational definitions and targets
Participate in the User Acceptance Testing as needed
98% - 100% attendance during training/nesting period is required
Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions

Actively participate in the team meetings, discussions and provide inputs
Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions

None

Organizational RelationshipsReports To : Team Manager Supervises : NoneSkillsTechnical Skills

Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook

Process Specific Skills

Strong comprehension skills
US Healthcare knowledge is preferred but not mandatory

Soft skills (Desired)

Effective communication skills, both verbal and written

Soft Skills (Minimum)

None

Education RequirementsBachelor’s degree with a minimum 15 years of educationWork Experience Requirements0 to 1 year of experienceAnnexure:Acknowledgement (acknowledge that the information contained in this document is factual and complete)Candidate Supervisor/Manager Date

EXL Service

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