Associate Technical Lead - Product Support

Temenos

Hyderabad, Telangana
Permanent
Full-time

2 days ago

ABOUT TEMENOSTemenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
THE ROLEProduct Analysis and Customer Support (PACS) team is looking for Technical Product Support Engineer to drive and Provide Technical Support for Temenos Suite of products that span across Quantum & Infinity
RESPONSIBILITIES

Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
When identified as a bug, do comprehensive documentation including product analysis of defect, elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement.
Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product
Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

SKILLS

Bachelor's Degree in Engineering or Computer Sciences with atleast 4 to 7 years of relevant experience in software development and Support.
Excellent troubleshooting and problem-solving skills is required
Excellent Programming & debugging skills
Experience in Java, JavaScript, HTML, CSS.
Experience in Java, J2EE, JSP, RDBMS and Webservers
Mobile or Web development background is preferred
Experience in native mobile OS like iOS, Android or Windows is preferred.
Prior experience in Product/Application support is preferred.
Should be able to deliver 24 X 7 support to our global customer base.

VALUES

Care about how Temenos can make Banking solutions the best they can be
Commit to working in a fast-paced environment, within an ambitious team who are continually striving to improve
Collaborate with all stakeholders, inclusion and diversity has been and will be the key to driving Temenos forward
Challenge the status quo, nothing should ever be left to doubt or accepted if not understood properly

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