Help Desk Manager & Training Specialist - Women Only
Her Second Innings
Bangalore, Karnataka
Permanent
Full-time
1 month ago
Job descriptionLocation: Bengaluru, India Key Responsibilities: Help Desk Management: -Manage the daily operations of our help desk. -Develop and implement procedures for effective help desk management. -Escalate complex issues to the appropriate team members. -Maintain clear and accurate documentation of all interactions. Training & Development: -Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry. -Tailor training content to meet the specific needs and learning styles of our diverse participants. -Evaluate the effectiveness of training programs and make improvements as needed. Key Qualifications: -Minimum 2 years of experience in a help desk or technical support role. -Experience working in the technology sector is preferred. -Excellent communication, interpersonal, and presentation skills. -Ability to develop and deliver engaging and informative training sessions. -Strong analytical and problem-solving skills. -A passion for empowering women and supporting their career development. -Ability to work independently and as part of a team. Must be fluent in English and comfortable working in a fast-paced environmentSkills