Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone Responsible for KPI delivery as per target Up keeping of broadband network (Cable - Copper & ODN) and Network elements Strength partner infra to ensure timely delivery Migrate customers to better technology & speeds Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce OPEX expenditure Improvement in quality of workmanship in the zone S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams Optimum use of resources with planned productivity Responsible for timely material consumption Anticipate risks on services & take proactive action to ensure customer satisfaction Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab. GIS Vs field accuracy Gate meeting at defined frequency Visits as per defined norms Marquee permission Proactive corrections New process implementation Our Culture Code All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have BE / B Tech - ECE - with more than 6 yrs Or Diploma - ECE with more than 8yrs of relevant work experience Good management and leadership skills. Self-Motivated and positive attitude person. Proactive and result oriented. Driving quality management. Team Player. Decision maker. Lead & Manage Change, Process Orientation & strong Customer Focus Excellent Negotiation, Customer Interfacing skills. Effective communication/interpersonal skills
