Desktop engineer

Nexgen BPS PVT LTD

Kolkata, West Bengal
Permanent
Full-time

1 month ago
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We are looking for an Application Engineer to join our team and consult with our clients to communicate their software needs to our development team and demonstrate software products to our customers when required. Application Engineer responsibilities include providing technical support to our clients and assisting our sales team with software demonstrations and prototypes throughout the sales process. Ultimately, you will work directly with our clients and provide support for our sales and software development teams as needed.Responsibilities

Provide clients with technical support as needed and relay information to our development teams for ongoing maintenance and update needs
Optimize applications by integrating new technologies and performing upgrades
Contribute to sales presentations, as well as demonstrating prototypes and completed applications
Perform diagnostic tests and debugging procedures while improving code and re-designing tasks
Generate ideas for software innovation based on market trends
Document development processes, procedures and application version histories
Keep up with advancements in application engineering and new technologies

Requirements

Proven work experience as an Application Engineer or similar role
Previous experience in sales or customer services is advantageous
Extensive experience in deploying, optimizing and maintaining software
Excellent analytical and problem-solving abilities
Exceptional customer service and interpersonal skills
Superb collaboration and communication
Great organization and time management
Relevant training and/or certifications as an Application Engineer

Nexgen BPS PVT LTD