Customer Manager - Discounters
Glanbia
- Kilkenny
- Permanent
- Full-time
- Develop and execute strategic customer account plans to drive sales within the Chilled & Dairy categories across branded and/or own label products.
- Negotiate and influence commercial processes to agree contracts, JBPs, promotional plans, NPD and share of space across your customer base.
- Be a champion for the customer, developing cross functional plans and enabling a culture of customer focus across the business.
- Hold overall responsibility for all agreed customer projects to ensure that they continually exceed customer & internal expectations.
- Continuously analyse performance and stay ahead of FMCG trends to deliver clear insights and implement necessary actions for change within your set of accounts.
- Key performance metrics will be NPD listings, distribution optimisation, promotions, product mix, volume, revenue and margin.
- Ensure communication throughout the business is prompt to ensure all departments are aware of any own label projects that has a wider impact on the business.
- Ensure administration tasks are fulfilled (pricing, promotions etc.) and financial spends are carefully managed & are within budget.
- Experience working with either branded or own label products. Exposure to working with both would be a bonus.
- Excellent track record of success, growing accounts and relationships.
- Strong attention to detail, with excellent negotiation, organisation and presentation skills.
- Track record of managing their own P&L, JBP and promotional activities.
- Excellent understanding of the domestic retail industry
- Self-motivated and excellent levels of energy and drive and passion
- A capacity to act quickly and keep decision making simple, not afraid to make decisions and have a natural curiosity to change.
- Hybrid working with ability to commute to the Citywest office at least twice per week.