Analyst, Transfer Agency

Northern Trust

Limerick
Permanent
Full-time

13 days ago

About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.Role/ Department:Transfer Agency (TA) provide administration services to fund management companies covering the full range of Investor servicing functions such as dealing, registration, settlements, distributions, commissions and statements.Reporting to the Team Leader, as an Analyst you will be responsible for maintaining the day to day relationship with our Customers over telephone and email communication channels. You will work with the wider Team on Customer interactions and also work with the Quality Audit Team to maintain the desired quality service levels.The key responsibilities of the role include:

Responding to Customer queries via telephone or email
Monitor telephone call levels to ensure that all Service Level Agreements are met
Monitoring email inboxes to ensure all queries are completed within the agreed service levels;
Attend and participate in team huddles and team meetings
Perform call backs to our Customers to verify the particulars of their instructions to us;
Ensure your own tasks and responsibilities are completed within the correct time scales and to the right level of quality & accuracy
Ability to work on own initiative and to set deadlines;
Fulfil additional and relevant tasks appropriate to the role and business requirements as outlined by your Team Leader
Strong Customer focus

Skills/ Qualifications:The successful candidate will benefit from having:

Experience working in a contact centre or a Customer facing role
Knowledge or understanding of Transfer Agency product within an Investor Services centre environment
Knowledge of the NT organisation, the fund administration product more generally and the financial services regulatory environment.

Working with Us:As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreaterReasonable accommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Northern Trust

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